Privacy Policy

Introduction

Algoter ("we," "our," or "us") operates support and onboarding channels through our website, Facebook Messenger, and Telegram to assist users with inquiries related to our Gold (XAUUSD) trading services. This Privacy Policy explains how we collect, use, and protect information when you interact with these channels.

By interacting with our Messenger bot or using our services, you agree to the collection and use of information as described in this policy.

Information We Collect

When you interact with our Facebook Messenger chatbot, we may collect the following information:

• Your Facebook User ID (a numeric identifier assigned by Facebook)
• The content of messages you send to our Messenger chatbot
• Timestamps of your messages
• Your preferred language, as detected from your messages
• Your ZOOE trading account ID, if you voluntarily provide it

We do not collect your name, email address, phone number, or any other personal information unless you voluntarily share it with us in the course of conversation.

The calculator on our landing page can be used without submitting your name, email address, or phone number.

How We Use Your Information

We use the information collected solely for the following purposes:

• To respond to your questions and provide customer support via Messenger
• To personalize and improve our chatbot responses over time
• To link your trading account to our support network if you provide your account ID
• To analyze conversation patterns and improve our service quality
• To detect and handle escalations requiring human support

We do not use your information for advertising, profiling, or any purpose unrelated to direct customer support.

Data Storage & Retention

Conversation data may be stored using infrastructure services for the purpose of maintaining context, supporting onboarding, improving service quality, and protecting the service from abuse or duplicate event processing.

We aim to keep data only as long as reasonably necessary for support, operational, security, and service-improvement purposes, and we will review deletion requests in good faith.

Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share limited data with the following service providers solely to operate our website, chatbot, and support workflow:

• Meta Platforms (Facebook) — the Messenger platform through which our chatbot operates. Meta's own Privacy Policy applies to data processed by their platform.
• Cloudflare, Inc. — for infrastructure, storage, and AI inference services. Cloudflare's Privacy Policy applies.
• Google — for website translation and font delivery where enabled on the landing page. Google's own privacy terms apply to those services.

We do not share your data with any other third parties, including advertisers or data brokers.

Use of Artificial Intelligence

Our Messenger chatbot uses AI language models to generate replies. Your conversation content may be processed in real time through infrastructure services used to operate the chatbot and improve service quality. We do not sell your conversation content or intentionally use it to build advertising profiles about you.

Your Rights

You have the right to:

• Request access to the data we hold about you
• Request deletion of your conversation history
• Opt out of our chatbot at any time by not engaging with it
• Block our Page on Facebook to prevent any further data collection

To exercise any of these rights, please contact us using the information below. We will respond within 30 days.

Cookies & Tracking

Our website may use standard web technologies for basic functionality, performance, translation, and content delivery. We do not require you to submit contact details to use the calculator or browse the landing page.

Our Messenger chatbot does not use cookies.

Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect information from individuals under the age of 18. If you believe a minor has interacted with our chatbot, please contact us and we will promptly delete any associated data.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the data we hold, please contact us: